Dispute Emails

What are dispute emails?

Our system includes a number of emails utilised by the RMA/Disputes module.

Close Dispute Notification Email (To Company)

This email notifies you (the site owner) when a customer has closed a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Close Dispute Notification Email (To Company)

Dispute Message Email (To Company)

This email notifies you (the site owner) when a customer has sent you a message regarding a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Dispute Message Email (To Company)

Dispute Message Email (To Customer)

This email notifies the customer when you (the site owner) have sent them a message regarding a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Dispute Message Email (To Customer)

Raise Dispute Notification Email (To Company)

This email notifies you (the site owner) when a customer has raised a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Raise Dispute Notification Email (To Company)

Raise Dispute Confirmation Email (To Customer)

This email notifies the customer when they have successfully raised a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Raise Dispute Confirmation Email (To Customer)

Dispute Status Change Notification Email (To Customer)

This email notifies the customer when you (the site owner) have changed the status of a dispute.

You can configure this email by navigating to:

Settings & Tools > All Settings & Tools > Email Templates > Dispute Emails > Dispute Status Change Notification Email (To Customer)

Accessing these templates via SFTP

These templates are all stored here on the file server: /private/www/netosuite/SysDoc/emails/dispute/